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日本铁路工作人员为什么爱指指点点? – 译学馆
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日本铁路工作人员为什么爱指指点点?

What’s the Point of Pointing in Japan, Anyway? | Atlas Obscura

On every platform and every train in Tokyo,
东京的每个站台和每列火车上
employees in white gloves are always pointing at things.
总有戴着白手套的员工在指着什么
These almost ritualistic gestures might look a bit silly
这种仪式般的手势可能看起来有点傻
but they’re crucial to keeping Japan’s massive train network running smoothly
但对保持日本庞大铁路网的平稳运行很重要
and they might even save lives.
甚至有可能挽救生命
Tokyo operates one of the most advanced train networks in the world,
东京拥有世界上最先进的铁路网之一
carrying upward of 13 billion passenger trips each year.
每年的客运量都达到130亿人次
And with hundreds of trains entering and leaving stations each day,
因为每天都有数以百计的火车进出站
station attendants need to be vigilant.
所以车站工作人员需时刻保持警惕
To ensure smooth, safe rail operations,
为了确保铁路运营的平稳安全
they use a technique called Shisa Kanko,
他们使用一种名为“指差确认”的操作术
also known as Pointing and Calling.
也被称为“指差呼唤”
Attendants point at anything that could be a hazard,
工作人员会用手 指向任何可能造成安全隐患的事物
from making sure the track is clear of debris before trains arrive
从列车进站前确保轨道上没有垃圾
to confirming timetables and making sure gauges and instruments are in order.
到确认时刻表 再到确认仪表和仪器是否正常
But does all this extra gesturing actually do anything?
但这些额外的手势真的有用吗?
How does it work?
它是如何起效的?
Studies have shown that pointing to an object
研究表明 当你指着一个物体
and verbalizing your intended action
并说出你打算采取的行动时
increases attention and awareness,
你的注意力和警觉度会提高
making it harder to mess up.
这使你更容易把事情做好
A landmark study by the Japan Railway Technical Research Institute found that
日本铁路技术研究所进行的一项具有里程碑意义的研究发现
employing the combination of pointing and calling
采用这种指和喊相结合的方式
reduced errors by 85%.
能使错误率降低85%
Daito Suzuki and Yohei Sato are experts in pointing and calling, and they should be,
Daito Suzuki和Yohei Sato是“指差确认”方面名副其实的专家
their company makes safety simulators,
他们的公司生产安全模拟器
some of which are designed specifically for practicing the technique.
其中有一些是专门为练习这种操作术而设计的
The ratio of mistake without confirmation method
不使用这种确认方法时工作的错误率为2.5%
is 2.5% but applying point and calling procedure, it can reduce 0.4%.
应用指并喊可使错误率降低0.4%
With 140 buttons laid out on a grid,
此模拟机器的网格上有140个按钮
workers follow the on-screen coordinates and push the correct button.
工作人员依据屏幕上的坐标按下正确的按钮
Get it right and get a chime.
操作正确时会听到钟乐声
Get it wrong or take too long and (buzz).
操作错误或者用时过久则会听到(嗡嗡声)
Suzuki and Sato say these machines are necessary
Suzuki和Sato认为这些机器是不可或缺的
because a lot of people in Japan, well,
因为即使在日本 也有许多人
don’t see the point in pointing and calling.
也有许多人不知指并喊的意义
Sato says there are three main reasons people don’t like Shisa Kanko.
Sato说人们不喜欢“指差确认”主要有三个原因
我觉得很尴尬
我觉得很烦
我的老板没以身作则
And of course, people just feel like it’s extra work.
当然 人们只会觉得这是多余的工作
他们会问 这不是徒增麻烦吗?
我们会回答 其实更简单了
而当我们在铁路中心教给他们这种操作术以后
他们会意识到 这的确使工作更简单了 不是吗?
Pointing and calling isn’t only used in Tokyo
指和喊不仅在东京使用
and it’s not just used on trains.
也不仅仅在火车上使用
Amidst the constant frenzy of activity
在冲绳县的石垣机场
at Ishigaki Airport in Okinawa,
这种操作术也得到广泛应用
workers of all stripes can be observed using Shisa Kanko.
所有工作人员都使用“指差确认”操作术
We even caught Mr. Sato and Suzuki dutifully confirming traffic was clear with a quick point.
我们甚至看到Sato和Suzuki过马路时 职业性地快速一指 以确认安全
The practice really doesn’t need to be limited to white-gloved professionals.
这种做法不只局限于戴白手套的职业人士
We’ve all been there.
在我们日常生活中也同样有效
Where are my keys?
我的钥匙在哪?
Did I remember to lock my car?
我锁车了吗?
So, the next time you leave the house,
所以下次你离开家时
take a cue from Japan’s massive rail network
学学日本庞大铁路网的做法
and give pointing and calling a try.
试试用指和喊来加深记忆

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视频概述

日本铁路机场工作人员经常会伸出手指,在各处指指点点,这是为什么呢

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