Each year, more than 180,000 flights take off for Emirates airline,
每年阿酋航空有超过十八万次航班起飞
carrying about 60 million passengers.
累计载客六千万人次
And the people in charge of all those travelers onboard?
那服务所有乘客的人员又有多少呢？
The 21,000 flight attendants and pursers that make up Emirates cabin crew.
阿酋航空公司共有两万一千名空乘人员
It’s a pretty sweet gig.
这是一份很棒的工作
Free housing in Dubai, discounted tickets,
可在迪拜免费住宿 还有折扣机票
and getting paid to travel the world.
还能带薪环游世界
But with long hours and busy schedules,
但随着长时间工作以及忙碌的行程
the job is not always as glamorous as you’d think.
使这份工作并不是想象的那么光鲜亮丽
Here’s what it’s like to be a flight attendant for Emirates.
以下是成为一位阿联酋空乘人员的具体条件
Siti Nurazlin: My name is Siti Nurazlin,
我是Siti Nurazlin
and I am a first-class crew working for Emirates.
一名阿酋航空头等舱乘务员
Narrator: Like the 200,000 applicants a year,
与每年二十万的申请人一样
Siti had to meet the airline’s qualifications.
Siti必须符合以下任职标准
A minimum age of 21 years old,
最低年龄21岁
a height of at least 5-foot-2,
身高158cm以上
an arm reach of about 7 feet on tiptoes
踮脚时手臂抬高至离地213厘米
to reach those overhead bins,
能触及高处的箱子
fluency in English, at least a high-school degree,
英文流畅 至少高中文凭以上
and no visible tattoos when in uniform.
当穿制服时要无可见纹身
Just like every other new hire,
就像其他新人
Siti started her Emirates career at the bottom
Siti开始也在阿酋航空基层工作
in economy on short-haul flights.
服务于短途航班的经济舱
and through the years, she’s worked her way up to first class.
经过一年努力工作 她升到了头等舱
Today, she crews an average of nine long-haul flights a month.
如今 她平均每月服务九架长途航班
Her schedule changes every week,
她的行程每周都不同
but she’s always on flights that last anywhere from six to 16 hours.
但她仍要经常飞六到十六个小时
And for a lot of that time, Siti is on her feet.
而且大部分时间 Siti都是站着的
She estimates about 11 hours out of a 16-hour flight.
她约十六个小时中十一个小时都是站着的
Siti: The job could be quite challenging physically,
这份工作在体力上很考验人
so we need to maintain our physique and also be like…quite fit.
所以我们需保持身体健康以及体态良好
Narrator: But, thankfully, she’s not in heels the whole time.
但幸好 她不是全程都穿高跟鞋
Siti: We do change our uniform after takeoff,
我们会在起飞后换成制服
so we get to put on our flats,
然后我们再穿上平底鞋
because the high heels wouldn’t get really comfortable in 16 hours.
因为十六个小时都穿高跟鞋会很不适
And we change into our waistcoat.
然后我们再穿上马甲
Narrator: Siti is also required to look the part.
Siti还必须符合妆容的要求
Siti: Usually we keep to a natural makeup like…
通常我们会画淡妆 比如…
eyeliner, and mascara, usually is a must,
画眼线 涂睫毛膏 这些都是必需做的
and you know the Emirates red lipstick, definitely.
你知道的阿联酋红色口红 也是必需的
Narrator: And just like makeup, hairstyles, jewelry, and nails are also pretty strict.
像化妆 发型 首饰 指甲都非常严格
As for jewelry, they can wear diamond or pearl stud earrings, but no necklace.
首饰可戴钻石 珍珠耳钉 但不能戴项链
And their nails have to be clean, with either a nude or red polish or a French manicure.
指甲需干净 可涂裸或红色甲油或法式甲
Now, these requirements are for female flight attendants.
现在这些只是女空乘的要求
Males have to be clean-shaven and style their hair with minimal product.
男空乘需剃胡须并用少量产品给头发定型
But there’s an added level of responsibility for first-class attendants like Siti.
但Siti作为头等舱空乘还有其他责任
For starters, she knows who the regular fliers are
于初任者而言 她能知道哪些是常飞旅客
and what they like.
还有旅客的喜好
Siti: We do have information on our customers.
我们也确实有旅客的一些信息
So, on every flight, we will observe the preferences and the likes and dislikes of the customers
我们每趟航班会观察旅客们的偏好与喜恶
so we get to write it down for future flights. For example, like,
然后记下方便以后的航班使用 例如
pajama size or their preferred drinks,
旅客的睡衣尺寸或者喜爱的饮品
so the more someone flies with Emirates,
乘客乘坐阿酋航空的次数越多
the more we can cater to their personal preference.
我们就越能迎合他们喜好
Narrator: She’s also required to have an expert understanding of the entire first-class menu.
她还需专门了解整个头等舱的菜单
She knows options for passengers with dietary restrictions,
她能知道哪些菜品适合忌口的乘客
the perfect wine pairing for dishes,
哪种红酒与菜搭配最好
and the tasting notes of 60 cheeses.
以及六十种奶酪的口味
And since she’s typically serving international travelers,
由于她经常服务国际旅客
Siti is a master at communicating across different backgrounds,
因此Siti擅长与不同背景的旅客沟通
but she’s not the only one.
但不光她一个人这样
Like most of the cabin crew, Siti knows more than one language.
和多数机组人一样 Siti会多种语言
For her, it’s English and Malay.
对于她来讲 就是英语和马来语
But there are over 60 languages spoken across Emirates cabin crew
但阿酋航空机组人说的语言超过六十种
and a staff of 140 nationalities.
全体员工由140个民族组成
Now, onboard, Siti’s duties are pretty standard.
现在飞机上 Siti的职责非常明确
Do a safety check of the plane before passengers board,
乘客登机前需做安全检查
provide food and drink service during the flight,
飞行途中需提供食物与饮品
and go through the cabin after everyone de-boards.
乘客下机后检查整个机舱
But off the plane, the perks of the job are substantial.
但下了飞机 这份工作的福利也很丰富
Flight attendants get a base pay depending on experience, with an hourly rate stacked on top.
乘务员根据经验获得基本工资和高时薪
Starting out, that equals about $32,000 a year.
加起来 年均相当约32000美元
Plus, they get free housing in Dubai not far from the airport.
此外 他们在迪拜机场附近还有免费住宿
They get 30 vacation days, one free flight a year,
每年有30天假期和一次免费飞行
and can nominate friends and family for discounted tickets.
而且可指定朋友和亲人购买打折机票
Siti: The perks of this job especially would be the concessionary tickets that we get, and
这份工作的额外福利就是减价机票 而且
not just for me, but for my family and friends as well.
不止我可以用 我的家人朋友都可以用
So I don’t really have to travel on my own or travel with just my crew friends;
所以我不用单独或是和同事去旅行
I can travel with my friends who are not flying as well.
我还可以和非乘务员的朋友去旅行
Narrator: For the veteran and first-class flight attendants,
对于老员工和头等舱乘务员
they even get to staff events like the US Open or make special appearances.
他们还参加像美网公开赛和特别嘉宾活动
But the best part?
但最棒之处呢？
Layovers in 161 cities worldwide with accommodations and meals covered.
就是在全球161座城市停留和免费食宿
Siti:The best part of my job is traveling, definitely. I’ve been to…
确实我工作最棒的地方就是旅行 我已经…
over 100 destinations with Emirates.
跟随阿联酋航空去过一百多个地方了
I have never and I don’t think I would ever travel to all these exotic places that we fly.
我从未想过能到我们飞抵的这些异域旅行