You get up in the morning. You’re really excited.
You’re prepared, you eat a good breakfast.
You’ve thought about your audience, your intent,
your message, you’re ready to-
>> [INAUDIBLE] [INAUDIBLE]
>> That’s a good point Tawanda,
-we will get to that–Back when I was working at Geigo
I really feel like there was > > You worked at Geico
>> There was something
that we did in our meetings andpresentations
that you are definetely missing here>> well
>> Starting with power when your audience interrupts you
How many of you have seen the speaker interrupted?
We’ve all seen, heard of, or
even been at some times, a speaker who loses control of his speech or
his presentation because of unexpectedbehavior from individuals in the audience.
We realize that you can lose a lot of capability this way,
which will prevent you from connecting with your audience effectively,
achieving your intent,
or conveying clearly the messagethat you have for your audience.
If you are a speaker who wants to
learn how to more effectively respond with power
then we invite you to listen,
to ask as we share some tips,
on how you can deal with these.
There are three things thatwe’ll talk about today.
One is how to deal withinterruptions from the audience.
The second is, how do you interrupt the people who are rambling on
with comments thatare really not necessary?
And finally, how do you deal withthose ubiquitous digital distractions,
like Adam’s Tinder swipes?
Firstly, we’ll talk about interruptions.
All of us know that there are three reasons why people interrupt us.
First of all, some high status individuals might think that they’ve got far
more interesting things tosay than you the speaker.
Secondly, people might just not have an idea of where you’re going
with your presentation and have questions pop up in their mind.
And lastly, there might be some time-sensitive questions that they have that they urgently need to raise with you.
So what you can do about this? Firstly,
preempt the interrupter.
Make it clear to your audienceright at the beginning
how you would like them to bring up their questions or inquiries with you.
Secondly, make sure that you have a very clear agenda
or road map on what you’re going to discuss,
so people know that you’ll address their question.
Finally, next, speak with confidence and
so that people know that it’s not really inconvenient to interrupt you when they’re thinking of doing that.
>> Timone,I think that’s a really interesting point.
I wanted to- > > Kevin, is it all right if I just finish?
>> Of course.[laugh]
If someone does insist on interrupting you,
use phrasing that makes it clear to them
that you prefer not to be interrupted that way, as I have done.
If someone does interrupt you,
make sure that if it’s something that’s distracting to the entire audience
you say to them,
we can take this offline and deal with it in a one-on-one conversation.
And finally if this continues on and on and on,
enlist the support of the group
to ask, guys is there a way that we can more effectively communicate?
Because you’re probably notthe only one who’s frustrated.
By someone who is difficultto work with this way.
> > Hey that reminds me of this time,
it’s such a good point.
The other day when I waswalking through town square,
and Allison introduced me to A-rod.
It was so interesting, and
it was like here’s this new person that’s-
> > Hey, we are our points are
really We’ve all been there, right?
Someone like Kevin who just doesn’t stop talking, he rambles on and on.
How do you respond to that,how do you deal with that?
It’s helpful to understandwhat’s happening inside Kevin.
Kevin might start on topic,
he might start speaking about what’s actually relevant for the conversation,
but as he starts speaking,
his body, especially if he is speaking about something personal,
about his own experience,
he will start to produce dopamine.
Dopamine is an hormoneconnected to pleasure.
所以 他说的越多 他感觉越舒服
So the more he speaks, the better he feels,
and he keeps going on.
And when he sees that the audienceis starting to disengage, well,
in his mind the only way
to bring them back is to do it even more.
So what can we do? Well,
we can interrupt.
And psychology tells us
that the best way to do that is to actually listen to what
they were saying, repeat,
summarize in order to help them drive to a conclusion.
It’s a way to make interaction feel adequate and helpful to the speaker.
That way, especially if we are
in a meeting that happens regularly,
is to agree on a safe word.
Now we found our word. A jellyfish.
And you can also bring a littleobject to the meeting.
Now we chose jellyfish
Because it’s an animal that floats around in the ocean,
doesn’t really know where it’s going.
But if you choose any fun word, interrupting the rambler,
it will become fun, rather than feel rude and
you probably will get more people joining
in because they will feel that it’s
actually polite, it’s actuallyproper to do it in your meeting.
With that, I will pass it on to Danielle speak about digital interruptions.
> > So, you’ve heard a couple ways that your presentation can go awry
that are louder.
Someone interrupts you,you need to interrupt something else.
But what about a quieter distraction
when people are just not paying attention
because they’re on their phone ortheir laptops?
We’ve heard in other presentations today
how important it can be to keep people’s attention whenthey’re distracted by digital devices.
So I’m going to sharethree ways to do that.
The first is to set ground rules.
You have the power to say upfront
that you want to have a laptops free meeting and
ask everybody to shut their laptops and focus on the topic at hand.
Another strategy to set the ground rules is to actually have everybody take out
their phone and lay it on the table in the middle of the room.
That makes it much harder to reach
for your phone and starting texting in
the middle of the meeting because everybody will see what you’re doing.
So you can try that out next time you have a meeting.
The second tip is to give a reason why you need people’s attention.
If people feel like their contribution is really important to the meeting,
they’re less likely to bedistracted on their phone or
their computer because they knowthey have something to add. So,
when you call somebody out for being
on their phone, you can say “hey, I really
need you to pay attention because your input is so important to this decision.
And so if you’re on your phone,
we can’t have the discussion we need to have.”
On that note, it’s important to make sure
that everybody in your meeting really does
need to be there because if somebody’s
on their phone of laptop,
it might be because they feel like their input isn’t actually needed, and
you should ask yourself that question.
Is there somebody you can takeoff of your meeting invite?
Or maybe you can just haveyour meeting over email,
because the meeting doesn’tactually need to happen in person.
It’s really important to make surethat everybody’s attention actually is required,
sothey’re less likely to be distracted.
And finally, decide when and how to interrupt the person who’s distracted.
So you might decide thatit’s not that important, and
you want to let themknow after the meeting.
Or it could be really crucial in the moment,
like it is right now.
Hey Kevin, your input is soimportant in this presentation, so
I really need you to be off your phone if that’s all right.
In fact, it’s time foryou to deliver the conclusion.
We’ve all been there.
Things happen when we present and
by using some of these suggestions and
being mindful of ways thatyou can respond with power,
you can help determinewhat happens after that.
It’s really interesting in terms of->> Kevin,
you’re supposed to not talk
about the part where people actually act in talking about power,
because otherwise they->> I really appreciate that point Tawanda,
sometimes you can be interrupted.
Continuing on sometimes your audience members might start telling a story and
you might need topotentially interrupt them.
This is really important to do because- > > Kevin,
that reminds me
我在希腊时 你也在那儿 记得吗？
I was on location in Greece and you were there too, remember that?
And we were talkingabout interruption and.
Thank you. I’ll bring it with him.
I can remember to use the safe word. And,
lastly, to engage with thatubiquitous world of digital devices
that we sometimes find, Kimya?
>> I’m so sorry, sorry about that.
>> Yeah, we talked about,a couple weeks ago,
during the presentation, and we you know, we wee going to use digital effects with it.
>> Thanks for the reminder.
>> And with that,we’re ready to take your questions.