Like, what’s the metric?
Give me the number
that helps me know, right?
Because when you met her,
you didn’t love her.
Now you love her, right?
Tell me the day that love happened.
It’s an impossible question,
but it’s not that it doesn’t exist;
it’s that it’s much easier to prove over time, right?
只是随着时间的推移 证明起来会更容易 对吧？
Leadership is the same thing.
It’s about transitions.
So, if you were to… if you were to go to the gym…
It’s like exercise, right?
If you go to the gym,
and you work out
and you come back, and you look in the mirror,
And if you go to the gym the next day,
and you come back and you look in the mirror,
you will see nothing, right?
So clearly, there’s no results can’t be measured.
It must not be effective.
So we quit, right?
Or, if you fundamentally believe
that this is the right course of action,
and you stick with it.
Like in a relationship,
“I bought her flowers,
and I wished her a happy birthday…
and she doesn’t love me”,
clearly I’ll give up.
That’s not what happens. If you believe there’s something there,
you commit yourself to an act of service. You commit
yourself to the regime, the exercise.
You can screw it up.
You can eat chocolate cake one day.
You can skip a day or two.
You know, it allows for that.
But if you stick with it consistently,
I’m not exactly sure what day,
but I know you’ll start getting into shape.
I know it.
And the same with the relationship.
It’s not about the events.
It’s not about intensity.
It’s about consistency. Right?
You go to the dentist twice a year.
Your teeth will fall out.
You have to brush your teeth every day for two minutes.
twice a day for two minutes do?
Unless you do it every day,
twice a day, for two minutes.
Right? It’s the consistency.
Going to the gym for 9 hours
does not get you into shape;
working out every day for 20 minutes
gets you into shape.
So the problem is,
we treat leadership with intensity.
We have a two-day-off site,
we will invite a bunch of speakers,
we give everybody a certificate –
you’re a leader! Right?
Those things are like going to the dentist.
They’re very important,
they’re good for reminding us
or getting us back on track,
learning new lessons,
but it’s the daily practice
of all the monotonous little boring things
like brushing your teeth,
that matter the most.
She didn’t fall in love with you
because you remembered her birthday,
She fell in love with you
because when you woke up in the morning,
you said “Good morning” to her before you checked your phone.
She fell in love with you
because when you went to the fridge
you got her one without even asking.
She fell in love with you
because when you had an amazing day at work,
and she came home and she had a terrible day at work,
you didn’t say “yeah, yeah, yeah, but let me tell you about my day”.
你不会说 “噢这样啊 我和你说我今天……”
You sat and listened to her awful day,
and you didn’t say a thing about your amazing day.
This is why she fell in love with you.
I can’t tell you exactly what day, and it was no particular thing you did;
it was the accumulation of all those little things
that she woke up one day,
and as if she pressed a button, she goes,
“I love him.” Right?
Leadership is exactly the same.
There’s no event.
There’s no thing I can tell you you have to do
that your people will trust you.
It just doesn’t work that way.
It’s an accumulation of lots and lots of little things that anyone by themselves is innocuous and useless.
Literally, pointless by themselves.
People will look at little things that are good leadership practices,
and say, “That won’t work.”
And you’re absolutely right.
But if you do it consistently,
and you do in combination with lots of other little things,
like saying good morning to someone
that looking them in the eye…
My friend, George, was a three-star General in the in the Marine Corps.
我的朋友 乔治 海军陆战队的上将
He says his test for leadership,
and I love this,
he goes, his test for a good leader is
if you ask somebody how their day is going,
you actually care about the answer.
The number of times we’re walking to a meeting,
we’re rushing, we go “How are you?”
“Not good, I gotta get to you later,
“不是很好 等会儿再说 我快迟到了”
If you asked the question,
you were standing there, and you were listening to the answer.
It’s those little innocuous things
that you do over and over and over and over
that people will say,
“I love my job”.
Not “I like my job”.
“I like my job” means
“Yeah, the challenge is great. They pay me well. I like the people.”
“嗯 挺有挑战性 薪水挺高 这里人也挺好”
“I love my job” means
“I don’t want to work anywhere else.
I don’t care how much somebody else is willing to pay me.
I’m devoted to the people here
and I care desperately about the people here
as if they were my family.”
In business, we have colleagues and co-workers,
In the military, they have brothers and sisters. That’s how they think of each other.
If you really have a strong corporate culture,
the people will think of each other like brothers and sisters.
“It’s like a family.” Right? No.
Brothers and sisters.
Fight, but the love doesn’t go away.
Bicker. The love doesn’t go away.
And I’ll fight with my sister,
but if you threaten my sister,
you’re going to have to deal with me.
Right? We’ll fight internally,
we’ll bicker with each other,
but nobody’s going to hurt each other,
and if anything from the outside shows up,
you’re looking at a unified front.
Brothers and sisters.
Now, how do you create brothers and sisters out of strangers?
Common beliefs, common values,
you know, parents, in other words, executives,
你知道 父母 换句话说 就像总经理一样
who care about their children’s success,
who care to raise their children, teach them skills, discipline them when necessary,
关心怎样该抚养他们 教他们技能 必要的时候处罚他们
help them build their self-confidence
so that they can go on and achieve something
more than you could have ever imagined achieving for yourself.
And absolute love and devotion. for the people who’ve committed their lives to this enterprise.
It’s a human thing.
So, just as you know
how your body feels after a good workout,
and you know how your body feels after a big greasy meal.
和吃了顿油腻的大餐后 你身体是什么感觉 你自己清楚
You know that one is good for you, and one is not,
despite what it may taste like. And that’s the problem with short-term gains, right?
尽管短期收获会给你不小的甜头 但这就是问题所在 对吧？
They feel really good in the short term.
We’re highly, highly, highly trained social animals.
We’re highly adapted social animals,
You know, we can feel social awkwardness,
and we can feel when things are going well,
you know, we can sense it.
You say you have this sense of laughter,
you know, around the office.
We don’t walk around with blinders
Like I said, we’re made to do this.
That’s why we can “assess” if somebody is trustworthy or not.
You know, it’s why we keep our walls up,
like, “eh, yeah, his results are great,
but I wouldn’t trust him, you know?”
As opposed to letting down you’d be like, “I’d trust her with anything.
反之 你也可能说“无论什么事 我都信任她
I’d trust her with my kids, my money, anything.” You know?
比如我的孩子 钱财 所有事情”
So we’re highly attuned animals,
and so, we’re good at sensing it,
but, I will say there is a caveat to your… to your metric of laughter, which is a decent one,
is that scale breaks things in human beings.
As I said before,
we’re not made for populations bigger than about 150-ish
It’s called Dunbar’s Number.
Robin Dunbar, a professor from Cambridge University,
theorized that we cannot maintain more than a hundred,
about, 150 close relationships.
And the way he defined a close relationship is,
if you’re at a bar with a bunch of friends,
and somebody comes in,
would you ask that person to join you or not?
It’s about 150 that we would ask them to join us.
And if you think about the reason that actually makes perfect sense, which is those two limiting factors:
One is time.
If you only gave 2 minutes to every person you know,
you’d make no close friends;
and the other one is memory.
You just can’t remember everybody.
And so this is where leadership becomes very interesting.
Because if you have a company that has a lot of people,
5, 6, 7, 800 people,
五 六 七 八百人
1000, 2000, 5000 people…
一千 两千 五千人
clearly, you can’t know everyone.
And clearly, as a CEO, like
并且 作为CEO 总说
“I care about every single one of my people.”
You don’t even know.
Some of the people who you work for are real
but who work for you are bastards.
You don’t care about them. Right?
So it’s a nonsense statement.
But what you can say is
“I desperately care about the people whose names I know
and whose faces I recognize.
And I care desperately about my leadership
and I instill in them, every day,
that I will give them the tools,
and I will take care of them with one purpose, and one purpose only,
that they will take care of the people in their charge.
And I want those people to take care of the people
and instill in them that they take care of the people in their charge.
And then by the time you get down to the masses,
where the actual thousand exist
because the seniors, it’s like 20.
Where the real thousand exist,
they feel, about 150 of them can look to one of their direct leaders, to one of their direct managers, and say,
“That person cares about me.
That’s our boss. That’s my boss. That’s my leader.”
他是我们的老板 我的老板 我的领导”
Not “the” leader.
It’s “the” CEO;
that’s “my” manager, “my” boss, “my” leader.
他是我的领袖 我的老板 我的领导
The one thing I am comfortable saying
that all effective leaders must have,
Because it is hard.
It is hard to stand up against outside pressure
It is hard to stand up to an external constituency who is pushing you
to do something for their short-term gain, to do the right thing for your people.
It is hard. It is thankless. It is lonely.
正确的路太难了 太吃力不讨好 太孤独
Sometimes you get fired. Sometimes you get in trouble.
Sometimes you’ll lose your job, and the next guy will get all the credit.
It’s all true.
And the courage to do the right thing
in the face of overwhelming pressure –
only the best leaders have that courage.
Only the best leaders.
And here’s the following:
courage is not some deep internal fortitude.
You don’t dig down deep deep and find the courage, right?
It just doesn’t exist.
Courage is external.
Our courage comes from the support we feel from others.
In other words, when someone…
when you feel that someone has your back,
when you know that the day you admit you can’t do it,
someone will be there and say,
“I got you. You can do this.”
That’s what gives you the courage to to the difficult thing.
It’s not going off to an ashram by yourself
and coming back and finding the courage.
It’s not what happens.
It’s the relationships that we foster.
It’s the people around us who love us and care about us and believe in us.
是我们身边爱我们 关心我们 相信我们的人
And when we have those relationships,
we will find the courage to do the right thing.
And when you act with courage,
that, in turn, will inspire those in your corporation to also act with courage.
In other words, it’s still an external thing.
That’s what inspiration is, right?
I’m inspired to follow your example.
But, those relationships that we foster
will not only make us into the leaders we need to be and hope we can be,
but they’ll often save your life.
They’ll save you from depression.
They’ll save you from giving up.
They’ll save you from any matter of, you know, negative feelings
about your own capabilities, your own future.
When someone just says “I love you”.
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