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客服人员内心真的想和你打电话吗? – 译学馆
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客服人员内心真的想和你打电话吗?

If Call Center Employees Were Honest

– Yes, I know how long you’ve been holding
对 我知道你已经等了很久
and I don’t care.
可我不在乎
如果让客服人员说实话
– Why yes, I’d love to spend the next 10 minutes of my life
为什么不 我很乐意浪费10分钟
being told what a horrible person I am by a stranger.
被一个陌生人骂 说我有多讨厌
– I’ll definitely transfer you to my supervisor
我一定会把电话转到我的主管那
who will give you the same information I’ve just give you
他的答复就和我刚刚告诉你的一模一样
– As soon as you started yelling, I zoned out.
你一大喊大叫 我就会走神
– I’m not sorry I placed you on hold for five minutes.
让你等个5分钟我也不会觉得抱歉
I was hoping you’d hang up.
我希望你挂断电话
– Oh, you’re never going to use our company again?
噢 你将不再和我们公司合作?
Great, that means I’ll never have to talk to you again.
太好了 那意味着我再也不用和你说话了
– I’m going to tell you the issue is resolved (laughs)
我会告诉你问题已经解决了[轻笑声]
so that I can go on break.
这样我就可以小憩会儿
– I’m telling you that I’m finishing up with another customer,
我跟你说我刚才在和别的客户通电话
but really I’m just catching up on office gossip.
但我其实是在聊办公室八卦
– I asked you to repeat that because I was too busy texting on my phone.
我让你重复一遍是因为我忙着在手机上聊天
– I’m going to hang up on you
我会挂断你的电话
and pretend it was an accident.
假装是不小心碰到了
– I’m attempting to sound empathetic
我假装很热情
because quality assurance is listening.
是因为经理在监听
– The only perk of my job is not seeing your face
这份工作唯一的好处就是看不到你的脸
– Please stop telling me this pointless story.
请你停止跟我说这些没用的故事
Just tell me your problem
告诉我你的问题是什么就行
so we could both get on with our day.
这样我们就可以继续各自的愉快生活了
– I’m saying this with confidence,
我说得十分自信
but I have no idea if this information is true.
但我其实也不确定这个信息的真假
– I fully intend to look you up on Facebook after this
我真的很想过会儿去脸书上找你
just to see how much of an (censorship beep) hole you are.
只想看看你到底是个多大的傻蛋
– I’m not sorry you feel that way.
我并不抱歉让你有这种感觉
– I’m not sorry that happened.
我并不抱歉发生这样的事
– Oh, no, I understand. I just don’t care.
哦 不是的 我懂的 我只是不在意
– This job has made me dead inside.
这工作真的让我烦死了
– This job has given me a fear of talking on the phone.
这份工作让我害怕打电话
– Listen, babe, call me hun one more time,
听着 小家伙 再敢叫我一次亲爱的
and I’ll burn this place down.
我就放把火烧了这里
Have a great day.
祝你生活愉快

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电话里客服人员礼貌热情专业,但他们的内心真实这么想的吗?这篇文章告诉我们他们真实的想法。

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