When I think about how critical internal and
external trust are to the success of any business
organization I first go back to how important this principle was
from day one of SEAL training.
我们谈论纪律 我们谈论信任 责任
We talk about discipline, we talk about trust, accountability,
mental fortitude, but I had
a unique experience happen to me, which is pretty rare during SEAL training.
SEAL training is 18 months long—very,
very high attrition rate—for my class only about
ten percent ultimately graduated of the originalclass.
But the first six months
of that 18-month training pipeline is called BUDS, which stands
for Basic Underwater Demolition SEAL.
And the first three weeks of BUDS are leading up to Hell Week.
And those three weeks are no joke either;
they ’ re just as bad as Hell Week, but you
get to sleep a couple hours a night.
But then Hell Week is where you ’
re going to weed out the rest of your class.
By the end of Hell Week 80 percent
of your class is gone, the rest will be dropped or
rolled for performance issues or what not.
But one of the things that I write
about in the book was the first time I learned about
the pain of loss and sacrifice,
and what I was really going to be experiencing as a member
of Naval Special Warfare community.
It was an interesting time because this was right before 9/11
so it was peacetime, but
long story short we were in Hell Week.
Hell Week starts on a Sunday; ends on a Fridayafternoon.
And the great thing
about that Sunday is the class will report to one of the main classrooms
with only a couple required items
in their possession and we don ’ t allow them to know
when Hell Week will commence, when breakout starts,
and it ’ s pure chaos; guys will quit
minutes into breakout.
And so the anguish, the anxiety is just killingyou.
It ’ s a fascinating thing to watch—not
a fascinating thing to be a part of.
So that afternoon our class leader,
who was the highest ranking officer in the class,
he read us—one of the things he did to motivate us was to read us the speech,
the Saint Crispin ’ s
Day Speech from William Shakespeare ’ s Henry V.
And a great excerpt that many people know
“我们是幸运的少数派 我们情同手足 与我浴血奋战过的
from that speech is, “We few, we happy few,we band of brothers: For he today that sheds
his blood with me shall be my brother.”
John died four days later.
So we were four days into Hell Week,
only about 30 of us left.
We were in full gear,
no fins, and in an Olympic sized swimming pool doing relay races, and
we were performing an evolution called the Caterpillar Race,
which is not as cute as
Your boat crew of seven guys will be
浸在水中 在你的后面排成一列 像这样向后游
in the water on your backs in a line swimming backwards
like this, except my legs would be wrapped
around the waist of the guy in front of me,
his legs wrapped around the waist of the guy in front of him,
and so on and so forth.
And even fresh this is a very difficult
evolution to execute properly and keep your head above water,
beat the other boat crew to the other side of the pool.
Everything in Hell Week is a race.
Four days into Hell Week you ’ re just
a hallucinating blob of a person, so it
‘s very… it ’ s hard
to even keep your head above water.
Long story short, obviously those reports were not released,
but he had a massive heart
failure and drowned in the pool next to us.
And we were all so out of it nobody knew what was really going on,
so about a couple hours
later they assembled us in the classroom and the commanding officer walks in,
and he basically
announces the passing of our class leader,
immediately turned over command to the second
highest ranking officer in the class—didit very candidly.
And then the next thing he said—I ’ ll never forget—he said,
“ Gentlemen, get used to
this feeling that you have right now.
This is what it’s going to be like in theteams.
You are going to lose teammates.
You have to learn to control your emotions.
Stay focused on your mission objectives no matter what happens,
and trust each other
as a team.”
And of course time has passed and the emotion
of the moment has caused me to forget his
exact words, but he focused on the importanceof team trust.
And when we think about that from an organizational standpoint one
of the studies I focus on in
the book is by Human Capital Institute; itwas called Building Trust 2013: Workforce
Trends Driving High Performance.
And a key data point—there are many—but a
key data point that came from that survey
was that employees, and this was employees
from all over the world, different types of companies,
employees in what they definedas “high performance organizations”, so
companies that continue to generate positive financial returns and steady growth,
employees believed their leaders,
上司 甚至同事 这就构建了高层次的
managers and even their fellow peers to be highly trustworthy
在这样企业文化下 员工有执行力 有号召力
So a culture where people walk the walk,
they talk the talk, the leaders words match their
actions consistently day in and day out,
they live the values of the organization both on
and off the battlefield so to speak.
And the area that trust effects most
in an organization are productivity and employee
And since we all know that employee engagement is a bit
of a problem in today ’ s workforce
one could theorize that trust is either non-valued,
or more typically what I ’ ve seen is it ’ s
just not properly managed and measured.
One of the interesting evolutions
that the individual and the class goes through in the
early stages of SEAL training. Is it goes
from an individual sport—where you ’ re trying
to be one of those small percentages
of people that graduate—very quickly to a team sport—where
you ’ re learning to work together as a team,
you ’ re learning to have that team community,
that bond and that shared sense of purpose,
though shared values, that team ability so
to speak to put the team before yourself.
One of our philosophies
on the SEAL Teams—and this starts first week of BUDS through advanced
training through team training—is we prioritize our readiness,
and that is a team effort.
We have to rely on one another for that readiness because we have to,
因为 作为一个团队 我们要能够
as a team, be able to
execute anything at anytime around the world,
and so readiness is our number one priority.
So let ’ s say it ’ s a training scenario,
a real world mission after we do our after-action
任务回顾 评估哪里做得好 哪里做得不好
review and assess what went right, what went wrong,
how we ’ re going to apply those lessons
We focus on team gear, then platoon or troop gear,
and then our gear, and then and only
我们才能关注自己 吃些东西 洗个澡
then do we focus on ourselves: grabbing some food, taking a shower.
You are the last priority.
And it ’ s a cultural ritual,
a cultural experience that really instills that belief of readiness,
that belief that the team comes
before you and therefore you start to proactively take
those actions that will get that result, theresult being readiness.
And of course we can talk about teamwork or the importance
of that, but the most important
element of our culture is team.
We refer to as the Naval Special Warfare community as the teams.
We refer to each other as team guys.
That is part of our culture.
It is team first and nothing else.
And people who don ’ t embody that
mindset obviously don ’ t make it very far through
And that applies to any organization, reallyany relationship.
比如 婚姻 它并不是两个人各自投入50%就可以
A marriage, for example, is not a 50-50 thing,
it ’ s a 100 percent-100 percent thing if
you want it to be successful.
And in a business organization that will thrive
and will grow you have that level of trust,
that level of team-minded approach to everysingle thing you do.
People do not stay isolated and silo-ed in their lane,
in their bunker—they cross barriers,
they collaborate, they build organically cross-functional teams
that allow the organization to be agile,
有活力 有合作氛围 大家可以畅所欲言
to be dynamic, to be collaborative, to becommunicative.
Those are the organizations that are resilient, that grow,
that maintain a healthy financial
And it ’ s an easy correlation to draw
between the SEAL Teams and our importance of teamwork
and trust to fulfill our vision,
just as it is to any organization that wants to compete
and thrive in the 21st century.