ADM-201 dump PMP dumps pdf SSCP exam materials CBAP exam sample questions

如何避免错误传达 – 译学馆
未登陆,请登陆后再发表信息
最新评论 (0)
播放视频

如何避免错误传达

How miscommunication happens (and how to avoid it) - Katherine Hampsten

你有没有过这样的经历 和朋友讨论一个问题
Have you ever talked with a friend about a problem only to realize
却发现他好像完全不知道这件事对你多重要
that he just doesn’t seem to grasp why the issue is so important to you?
你有没有做过小组展示 观众却完全搞不懂你在说什么
Have you ever presented an idea to a group and it’s met with utter confusion?
或许你曾和人争论
Or maybe you’ve been in an argument
对方忽然指责你
when the other person suddenly accuses you
完全没有在听他们说什么
of not listening to what they’re saying at all?
到底发生了什么
What’s going on here?
答案是错误传达
The answer is miscommunication,
我们都曾以不同的方式
and in some form or another,
经历过错误传达
we’ve all experienced it.
它可以带来困惑
It can lead to confusion,
敌意
animosity,
误解
misunderstanding,
甚至是在火星表面坠毁一个几百亿的探测器【Y:Signal lost 信号丢失】
or even crashing a multimillion dollar probe into the surface of Mars.
事实是 即使我们与人面对面交谈
The fact is even when face-to-face with another person,
在同一间屋子里
in the very same room,
讲着同样的语言
and speaking the same language,
人类的沟通还是无比复杂
human communication is incredibly complex.
好消息是我们可以通过
But the good news is that a basic understanding
对沟通的一些基本认识
of what happens when we communicate
来帮助我们避免错误传达
can help us prevent miscommunication.
几十年来 研究者都在问 我们交流时发生了什么
For decades, researchers have asked, “What happens when we communicate?”
一种理解是 传递型模式
One interpretation, called the transmission model,
观点作为信息 从一个人传到另一个人
views communication as a message that moves directly from one person to another,
就像一个人扔了球就走
similar to someone tossing a ball and walking away.
但在现实中
But in reality,
这个简单的模式无法涵盖交流的复杂性
this simplistic model doesn’t account for communication’s complexity.
于是有了交流模式【Y:transactional交流 model 模式】
Enter the transactional model,
它包含了沟通中的种种挑战【Y:transactional交流 model 模式】
which acknowledges the many added challenges of communicating.
在这个模式下 人与人的沟通可以被更准确地表示
With this model, it’s more accurate to think of communication between people
像一个抛接球游戏
as a game of catch.
我们沟通信息时 也收到对方的反馈
As we communicate our message, we receive feedback from the other party.
通过交流 我们一起创造意义
Through the transaction, we create meaning together.
但这种互动也会导致更多的困难
But from this exchange, further complications arise.
这不是星际迷航中的宇宙【星际迷航:派拉蒙影业出品的著名科幻电影】
It’s not like the Star Trek universe,
有些角色可以瓦肯心灵感应【瓦肯人:星际迷航中外星人,拥有心灵感应的能力】
where some characters can Vulcan mind meld,
分享他们所有的想法和感受
fully sharing thoughts and feelings.
作为人类 我们只能发送和接收信息
As humans, we can’t help but send and receive messages
带着主观的色彩
through our own subjective lenses.
沟通时 一个人说出她对一条信息的理解
When communicating, one person expresses her interpretation of a message,
与她沟通的那个人
and the person she’s communicating with
听到的是他自己的理解
hears his own interpretation of that message.
我们的感知过滤器 时刻修改含义和理解
Our perceptual filters continually shift meanings and interpretations.
记得这个抛接球游戏吗
Remember that game of catch?
想象它是一团黏土
Imagine it with a lump of clay.
一个人碰到它时
As each person touches it,
就会把它重塑成符合自己理解的样子
they shape it to fit their own unique perceptions
这个理解来自于各种变量
based on any number of variables,
比如过去的经验 年龄 种族 性别
like knowledge or past experience, age, race, gender,
族群 宗教 家庭背景
ethnicity, religion, or family background.
与此同时 每一个人对信息的理解
Simultaneously, every person interprets the message they receive
取决于他们与对方的关系
based on their relationship with the other person,
也取决他们自己对确切的
and their unique understanding
词语语义和言外之意的理解
of the semantics and connotations of the exact words being used.
他们也可能被外在刺激分心
They could also be distracted by other stimuli,
比如堵车
such as traffic
咕咕叫的肚子
or a growling stomach.
情绪也可能会影响理解
Even emotion might cloud their understanding,
而随着更多的人参与到对话中
and by adding more people into a conversation,
每个人都有自己的主观理解
each with their own subjectivities,
沟通的复杂性就会以指数增长
the complexity of communication grows exponentially.
所以这团黏土被两个人扔来扔去时
So as the lump of clay goes back and forth from one person to another,
不断被重塑 改变形状
reworked, reshaped, and always changing,
我们的信息会变成一滩烂泥也就不足以为奇了
it’s no wonder our messages sometimes turn into a mush of miscommunication.
不过 幸运的是 有一些简单的小练习
But, luckily, there are some simple practices
可以帮助我们在日常互动中改善沟通
that can help us all navigate our daily interactions for better communication.
第一
One:
理解消极地听和主动倾听是不一样的
recognize that passive hearing and active listening are not the same.
积极地与别人进行口头和非口头的反馈
Engage actively with the verbal and nonverbal feedback of others,
并且调整你的信息 让它们能更好被理解
and adjust your message to faciliate greater understanding.
第二
Two:
不仅用眼睛和耳朵去听 还要用直觉
listen with your eyes and ears, as well as with your gut.
记得沟通不仅仅是几个词语
Remember that communication is more than just words.
第三
Three:
想让别人理解自己 就要花时间去理解别人
take time to understand as you try to be understood.
当我们迫切地想要表达自己时
In the rush to express ourselves,
就很容易忘记沟通是一条双向的路
it’s easy to forget that communication is a two-way street.
对别人可能说的话 抱着开放的态度
Be open to what the other person might say.
第四 也是最后一条
And finally, four:
注意你自己的主观过滤器
Be aware of your personal perceptual filters.
你个人经历中的各种元素
Elements of your experience,
比如文化 社会 家庭
including your culture, community, and family,
都会影响你如何看待世界
influence how you see the world.
说 我是这么看这个问题的 你又是怎么看的
Say, “This is how I see the problem, but how do you see it?”
不要假设你的主观感知就是客观事实
Don’t assume that your perception is the objective truth.
这会帮助你实现与人对话
That’ll help you work toward sharing a dialogue with others
更好地互相理解
to reach a common understanding together.

发表评论

译制信息
视频概述
听录译者

收集自网络

翻译译者

aloevera

审核员

自动通过审核

视频来源

https://www.youtube.com/watch?v=gCfzeONu3Mo

相关推荐