Employers like to ask the question,
“Tell me about the difficult situation, conflict or challenge
you faced in the work place.”
You were most likely be asked this question in one form or another.
The employer is checking your critical thinking skills
by asking you to relate to a specific instance were you…
A.Took charge in handling a challenging situation or conflict.
B 在此过程中能团结同事 协调合作
And B.Collaborated with your coworkers as a team in order to do so.
The employer is checking your critical thinking skills,
approach to the problem, and the level of responsibility
you take in challenging situations.
So it is important that you think of good examples
that involved you handling and resolving a problem.
-Tell me about a time you faced a challenging situation in the work.
-One time a customer was yell at me.
-I don’t write the rules, so I let her know that where can get my manager.
It is important to make sure that you use an example
that demonstrates your ability to handle a tough situation.
It does not make sense to use an example that involves
elevating the situation to a superior
and not being the one responsible for the resolution.
This is also a good chance to show your ability
to work as a part of a team.
Being able to analyze a problem,
utilizing the advice and suggestions and
others demonstrate good critical thinking skills
and shows you’re a team player.
In order to tell an affective story,
让你的例子更有条理 可以使用”PAR 模板”
and frame your example, use the “PAR MODEL”.
P, stands for problem.
What was the problem or challenge you’re facing?
A is for action.
How did you and your coworkers analyze a problem
and what actions did you take in order to solve it.
R is for result.
What is the positive outcome as a result of your actions?
And in this story, strong is necessary.
You want to show that you learn from the experience,
and create a positive situation or environment
for all parties envolved.
Let’s look at a good example of a candidate
who is structured her answer well.
Here, we have a project manager working
with two of her colleagues to meet the deadline.
Her colleagues were not able to agree with each other
on the details of the project.
One time, while working as a project manager in a builder’s construction company.
I was working with two of my colleagues
to meet the deadline on the proposal we were drafting.
They could not agree with each other on how to approach the proposal,
and the deadline is near.
It was obvious we needed to work better as a team,
so I invited them both to a lunch,
where we were able to open with discuss the details of the project.
Allowing both of them to hear the full sculpture of each other plans.
Having lunch together gave them the opportunity to see that
they both have some of the visual of the big picture,
but disagree about smaller, less important details.
After hearing both of their plans,
we made a single list,
using the best and the most efficient ideas that we all agreed on.
In the end, we ended up drafting one solid proposal
that was under budget, making our client very happy.
It turned out that after work, the two worked together even more,
producing some of the best projects we had in my time with the company.
I feel that experience help me improve my ability
to collaborate and work as an integral part of a team.
Well, growing in my leadership’s skills as well.
Remember, when answering the question,
pretending to a time you were faced with
a challenging or difficult situation in the workplace.
Use examples that demonstrate how you step up
and took a leadership position by collaborating with your coworkers.
We’re may not be in positive when giving your an answer,
and use the “PAR” system to frame the story.