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Business English: Participating in meetings 2. – 译学馆
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Business English: Participating in meetings 2.

Business English: Participating in meetings 2.

早上好
Good morning
Paul是Course电力集团人力资源管理部的部长
Paul is the human resources manager at course power group
他召集一些同事来开会
He has called a meeting with some of his colleagues
以讨论公司新的培训方案
to discuss a new training program
来 现在我们开始吧
Right, shall we get start it

Well
我们到这里是为了讨论客户服务中心新的培训方案
We are here to talk about a new training program for the call center
David 我把你叫过来是因为你在负责市场调研
David, I asked you to come because you were involved in the market research we did
所以我觉得你可以给我们简单的总结一下你的调研结果
so I thought you could give us a short summary of the findings
然后Anna
And Anna
很明显这次的培训主要会影响到你的客户服务团队
obviously it’s your customer service teams who will be effected by this
是的 确实如此
Yes, exactly
所以我们认为如何找出实施培训的最佳方案
So we thought you might have some ideas
你也许会有一些好的想法
on the best way to approach the training program
Maria会负责这次的培训
And Maria will be developing and rolling the training
David 你能说一下调研的要点吗?
OK, David could you rolling through the main points of the research
当然
Sure
嗯…在过去的几个星期内
Um… we worked with a market research agency
我们和一个市场调研代理商一起工作
over a period of a few weeks
以收集客户信息及客户对我们的想法
to gather information about our customers and what they thought of us
然后得出的结论是
And the results were
嗯…有点混乱
well …mixed
抱歉我能先问一下
Sorry can I just check
做这个调研是为了什么?
why was this research done
会存在一些抱怨或者说…
had there complaints or
是的 有一些抱怨
Some complaints
是的 因为我们正在丢失这片区域的客户
Yes, but also we are losing customers in the region
我们想知道为什么
And we wanted to know why
抱歉 我不是很理解你的意思
Sorry, I’m not sure I understand
这个调研是为了了解客户的想法
Was the research about getting customer points of view
还是为了获取客户的个人资料?
or about customer profiles
是为了得到顾客
It was to get customer feedback
对于我们公司和我们提供的服务的反馈
on the company and these services
好的 我明白了
Right, I see
所以我们得到的结论就是有一些地区的顾客并不是特别满意
So the results showed a few areas where customers were not happy
其中最主要的…
one of the most common
怎么说呢…问题
how shall I put it issues
就是来自于客户服务中心
was with the call center
我知道了
I see
你能更具体一点吗
Can you be more specific
好的
Well
基本上是这样的
basically it seems that
客户们认为他们没有得到很好的服务体验
customers feel they are not getting good service
所以他们转向了另一家公司
and they are leaving us for another supplier
好的
Right
所以你的意思是因为员工不周到的服务
so are you saying customers are leaving us
所以这些客户不再选择我们
because of the service from the staff
或者有可能是因为其他原因吗?
or could that be other reasons too
我的意思是…
I mean…
有可能是因为我们没有一个好的员工管理系统?
could it be that we haven’t got very good systems in place for our staff?
是啊
Yeah
有可能
could be.
Anna 你的意见?
Anna
我认为给员工进行简单的进修课程培训就足够了
Look, I have no problem with giving the staff a refresher course
因为现在开始系统培训简直就是在浪费时间和金钱
the starting completely from scratch seems like a waste of time and money
员工们应该从一开始就接受训练 而不是现在
they all receive training when they start anyway
Anna 这是一个很好的点
Yes, that’s a good point, Anna
我们也不知道
And we don’t know yet
我们是否需要从现在开始进行系统训练
if we will have start from scratch
也许是因为我们之前都没能很好地调动他们的积极性
It may be that we haven’t done enough to monitor their activity
所以也许一个简单的进修课程就足够了
and that a simple refresher course will be enough
或者是
or it may be
我们需要重新审视一下何谓顾客导向
that we have to look at customer concept from start to finish
然后尝试实施一个新的实用的培训方案
And try to implement a new practic course
Maria
Maria
是的 说的很对
Yes, that’s right
我相信一定会有办法可以好好解决这个问题
I’m sure there’s a way of dealing with it sensitively.
我也知道对于你来说
and I realize it’s not easy for you to
要给你的员工做更多的培训并不容易
suggest more training for your staff
所以我想说我们能否直接讨论
So I wondered if we could start
大家对于最近的这个训练方法的意见
with the review of the current training approach
以及我们需要做什么来处理调查中提到的问题
and look at what we need to do to address the problems brought up in the survey
是的 我们可以这么做
Yes, we could do that
但是我需要先看一下整个报告再说
But I would need to look the full report first of course
嗯…我理解你关于
Um… and I understand your point about
培训是否是浪费时间和金钱的观点
possibly wasting time and money. So…
所以也许你可以和我一起看报告
perhaps you and I could look at the report together
好的
Yes, OK
然后 我们可以决定哪些问题需要解决 如何去解决
Then, we’ll be able to decide what needs addressing and how
是进行更多的训练
If it’s more training
还是全面完善员工管理机制?
or even a complete system over all
好主意
Good idea
嗯…我带来了一些报告的复印件
Um… I brought in copies of the report
也许我们可以先从最重要的地方开始讨论
perhaps we could start with the highlights first

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视频概述

Paul和他的同事们一起讨论关于员工培训的问题,但是意见发生了分歧…

听录译者

半旧

翻译译者

Crayon

审核员

祐子祐

视频来源

https://www.youtube.com/watch?v=2fA836LFytg

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