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4 Steps for Optimizing Situational Awareness and Visual Intelligence | Amy Herman

Visual intelligence is the concept that we see more than we can process and it’s the
通常来说 大脑无法及时处理过多的信息
idea of thinking about what we see, taking in the information and what do we really need
to live our lives more purposefully and do our jobs more effectively.
作为研究这个的专业人士 我得以和警察
I work across the professional spectrum. So I work with police officers and intelligence
IQ分析师医生护士图书馆员有往来 有趣的是
analysts and doctors and nurses and librarians, but what’s interesting for me is that the
以下四条对所有人有用 无论你是处于何种境地
four A’s are applicable to all of that. And what they are is any new situation, any new
面对何种问题 处理何种顾客和交易 你都可以将其付诸实践
problem, any new client, any new transaction, any new environment that you’re in you practice
第一评估你的处境 我正面临着什么?
four A’s. The first one is you assess your situation. What do I have in front of me?
What information is here?
I want people to go beyond the four corners of what they think they see. So this is what’s
这就是我所在的位置 告诉别人你的处境
in front of me; this is where I am. ask someone. This is my situation; here’s where I am; this
问他 你是否有遗漏不妥之处 通过问别人
is what I see. Is there something here I might be missing? Because by asking someone else
你会明白不同的人看事情的角度不一样 当然
we realize that no two people see anything the same way? So, of course, that doesn’t
这不一定时时适用 但如果你在政府与医疗体制下工作
work all the time but if you’re in an office situation, if you’re in a medical situation
and you have the opportunity to collaborate
you get the biggest picture of your assessment if you ask other people what they see as well.
第二 分析信息 将获得的信息拆解
The second step is to analyze the information. That’s where you break it down and you say
重要的是什么 我需要优先考虑什么 什么是最重要的 我最不需要担心的是什么
what’s important? What do I need to prioritize? What’s most important? And what don’t I really
have to worry about at all? I find that when you make a mental list in your head okay here’s
你就能把信息分类成我要用的 可能会用到的
my situation and you divide it into two categories, information I need, information I might need
and information I definitely don’t need. And for the information that you definitely don’t
need put it away because our brains are so cluttered with so much information that If
you can from the outset get rid of some information do it, but keep that middle category information
留下可能会需要的 因为你还没意识到其重要
that you might to need because you might have to draw on it when you don’t realize that
it’s important. It could become more important as the process goes on.
第三 也是我自认为最重要的一点如何将看到的表达出来
And then the third A I thing is actually the most important. It’s how you articulate what
you observe. Whether you send an email, whether you pick up the phone, whether you tell a
还是在和同事聊天还是写东西 你所见的一切会转化为文字
colleague, whether you write it down, the idea of putting into words what your observations
我经常和我的团队成员讲 我总会在所思所说到所写方面有些许遗漏之处
are is the most important because I tell all my groups I don’t know why this is but something
gets lost from here to here to here. Our brains and our eyes see something but when it comes
但当想要将其表达出来时 却发现词穷语尽
to articulating those observations, whether is poor choice of words or an inability to
这是一个损失 也是我一直想补救的损失
communicate effectively there’s a real loss that I’m trying to redress.
我要他人留心每一个字 每个字都很重要
I ask people to be mindful of every word. Every word counts. And an example that I can
举个栗子 调查早在2001年发生的Chandra Levy在华盛顿哥伦比亚特区被谋杀案时
give you that I give in the book was the investigation of the murder of Chandra Levy in Washington
DC back in 2001. When the instruction was given to look for the body the instruction
was to look 100 yards from every trail in the park where she disappeared, but when the
instruction was repeated they said look 100 yards from every road in the park.
Now the change of one word from trail to road changed the whole scope of the investigation.
所以对于第三点阐明你的观察 我希望你们
So in that third A, in that articulating what you observe, I ask people be mindful of every
留心每个字 因为言者无心 听者有意
word because someone is listening and every word counts.
第四行动 在评估分析与连贯地表达你的所见后
And the fourth A is after you’ve assessed, analyzed and articulated what it is that you
你应该学会改变你的行为 马上做出决定或采取行动
observe you adapt your behavior or you make a decision or as I like to say you act. You
take all that information then you make a judgment call based on those three other elements.
I want people to act according to their observations so if you’re ever questioned about why you
为啥你会做这个决定 走这条路 为啥要用这种方式来解决问题
made a certain decision, why did you take a certain road, why did you solve a problem
回溯前三点 这样做能够更好地阐明你的处境
this way you’re able to come back to the other A’s and say well I thought the situation was
这就是我认为重要的信息 我认为这个重要所以我才做出这个决定
this. This was the information I thought was important. I perceived this therefore I made
this decision. Give yourself the tools to back up the decisions you make so that when
那么当你质疑你的决定时 你需要对你的决定
your questioned about your decisions you have all the information you need to make a thoughtful
作出深思熟虑 有目的且客观的评估
purposeful and objective assessment of why you made the decision.